Fans and Creators

Refund Policy

Last Updated: November 3, 2025

Automation Transformation (doing business as "Fans and Creators")

1. OVERVIEW

This Refund Policy explains the circumstances under which Automation Transformation ("we," "us," "our") will provide refunds for membership fees paid to access the Fans and Creators community at fansandcreators.com (the "Service" or "Community").

By purchasing a membership, you acknowledge and agree to this Refund Policy.

This Refund Policy is incorporated into and forms part of our Terms of Service.

2. MEMBERSHIP TYPES

2.1 Free Creator Membership

Creator memberships (for creators generating $10,000+ MRR) are provided at no cost. Since no payment is collected, refunds are not applicable.

2.2 Paid Superfan Membership

Superfan memberships require payment and are available in two formats:

  • One-Time Payment: Single payment for a specified period of access
  • Subscription: Recurring payments charged at regular intervals (monthly, quarterly, annually)

3. GENERAL REFUND POLICY

3.1 Standard Position

All membership fees are generally non-refundable. By purchasing a membership, you acknowledge that:

  • You have reviewed the community features and benefits
  • You meet the age requirements (18+)
  • You agree to our Terms of Service and Community Guidelines
  • Membership fees are paid in exchange for immediate access to the community

3.2 No Satisfaction Guarantees

We do not offer satisfaction-based refunds. If you are dissatisfied with the community experience, we encourage you to:

However, dissatisfaction alone does not qualify for a refund of fees already paid.

4. ELIGIBLE REFUND SCENARIOS

Despite our general no-refund policy, we may provide full or partial refunds in the following limited circumstances:

4.1 Technical Issues Preventing Access

Full Refund Eligible: If you are unable to access the community due to technical issues on our end that:

  • Persist for more than 72 consecutive hours
  • Cannot be resolved by our technical support team
  • Prevent any meaningful use of the Service
  • Are not caused by your device, internet connection, or user error

Requirements:

  • Report the issue within 7 days of purchase
  • Cooperate with troubleshooting efforts
  • Provide documentation of the technical issue

Refund Amount:

  • If issue occurs within first 7 days: Full refund
  • If issue occurs after 7 days: Pro-rata refund for unused time

4.2 Duplicate Charges or Payment Errors

Full Refund Eligible:

  • Accidental duplicate payments charged to your account
  • Charges that exceed the stated membership fee
  • Charges after subscription cancellation (if cancellation was processed correctly)
  • Unauthorized charges (not caused by your failure to secure your account)

Requirements:

  • Report the error within 30 days of the charge
  • Provide payment records showing the error
  • Cooperate with payment processor investigation

Refund Amount:

  • Full refund of erroneous charges only

4.3 Immediate Account Termination by Us

Partial or Full Refund Eligible: If we terminate your account within the first 30 days of your initial membership purchase due to:

  • False representation of creator revenue (claimed $10K+ MRR for free access when ineligible)
  • Mistaken violation determination (overturned on appeal)
  • Our operational decision to close community access

Not Refund Eligible:

  • Termination for violation of Terms of Service
  • Termination for violation of Community Guidelines
  • Ban for prohibited content or conduct
  • Termination for illegal activity

Requirements:

  • Account terminated by us, not at your request
  • No serious policy violations
  • Within 30 days of initial purchase

Refund Amount:

  • Determined on case-by-case basis
  • Typically 50-100% of unused membership time
  • No refund for any period where access was provided

4.4 Service Discontinuation

Pro-Rata Refund Eligible: If we permanently discontinue the Service entirely:

  • Refund of unused membership time
  • Calculated on a pro-rata basis
  • Only for annual or multi-month prepaid memberships

Not Applicable:

  • Temporary service interruptions
  • Feature changes or modifications
  • Platform migrations
  • Rebranding or ownership changes (if service continues)

4.5 Legal or Regulatory Compliance

Refund May Be Required: If required by applicable law, including:

  • Consumer protection laws in your jurisdiction
  • Payment processor dispute resolution
  • Credit card chargeback requirements
  • Court orders

Requirements:

  • Valid legal basis for refund
  • Compliance with dispute resolution process
  • Documentation as required by law

5. NON-REFUNDABLE SCENARIOS

No refunds will be issued in the following situations:

5.1 Account Violations

  • Termination for violating Terms of Service
  • Ban for violating Community Guidelines
  • Removal for posting prohibited content
  • Ban for harassment, spam, or illegal activity
  • Termination for fraudulent activity
  • Ban for being under 18 years of age

5.2 Personal Circumstances

  • Change of mind or buyer's remorse
  • Financial hardship or inability to afford membership
  • Personal emergencies or life changes
  • Relocation to jurisdiction where service is unavailable
  • Device incompatibility or personal technical issues
  • Internet connectivity problems on your end

5.3 Content or Community Issues

  • Dissatisfaction with community content or members
  • Lack of engagement from other members
  • Disagreement with community rules or moderation
  • Not finding value in the community
  • Expected features not being available
  • Platform feedback not being implemented

5.4 Unused Access

  • Failure to use your membership access
  • Forgetting you had a membership
  • Not logging in during membership period
  • Choosing not to participate

5.5 Partial Use

  • Using the membership for any period of time
  • Accessing community features or content
  • Participating in discussions
  • After 7 days from purchase (except in eligible scenarios)

5.6 Policy Disagreements

  • Disagreement with refund policy
  • Disagreement with Terms of Service changes
  • Disagreement with Community Guidelines
  • Disagreement with moderation decisions

5.7 Third-Party Issues

  • Issues with payment processor
  • Credit card expiration or changes
  • Bank or payment method problems
  • Chargebacks initiated without contacting us first

6. SUBSCRIPTION CANCELLATION

6.1 How to Cancel

To cancel your subscription membership:

  • Log into your account
  • Navigate to membership settings
  • Click "Cancel Subscription"
  • Follow confirmation prompts

Or contact support: [email protected]

6.2 Cancellation Timing

  • Cancel anytime before your next billing date
  • Cancellation must be completed at least 24 hours before renewal
  • Cancellations take effect at the end of current billing period

6.3 Access After Cancellation

  • You retain access through the end of your paid period
  • No refund for remaining time in current period
  • No charges after cancellation processes

6.4 Reactivation

  • You may reactivate a cancelled subscription at any time
  • Previous membership benefits may not be retroactively restored
  • Pricing at time of reactivation applies

7. REFUND REQUEST PROCESS

7.1 How to Request a Refund

To request a refund:

Email: [email protected]
Subject Line: "Refund Request - [Your Account Email]"

Include:

  • Your account email address
  • Transaction date and amount
  • Payment method used
  • Reason for refund request
  • Supporting documentation (if applicable)

7.2 Review Process

  • We will acknowledge receipt within 2 business days
  • Review typically completed within 5-7 business days
  • Complex cases may take up to 14 business days
  • We may request additional information
  • Decision will be communicated via email

7.3 Refund Decision

Our decision will be based on:

  • Eligibility per this Refund Policy
  • Documentation provided
  • Account history and usage
  • Terms of Service compliance
  • Applicable laws and regulations

Our decision is final and not subject to appeal.

7.4 Approval and Processing

If approved:

  • Refund processed within 5-10 business days
  • Refund issued to original payment method
  • You will receive confirmation email
  • Bank processing may take additional 3-5 business days

7.5 Denial

If denied:

  • You will receive explanation of denial reason
  • Recommendations for alternative resolution (if applicable)
  • Information about payment dispute rights
  • No further internal appeals available

8. REFUND METHODS

8.1 Original Payment Method

Refunds are issued to the original payment method used for purchase:

  • Credit card refunds appear as credit on statement
  • PayPal refunds appear in PayPal account
  • Other payment methods handled per processor policies

8.2 Payment Processor Timelines

Refund timing depends on payment processor:

  • Credit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfers: 7-14 business days

We cannot expedite payment processor timelines.

8.3 Alternative Methods

In rare cases where original method is unavailable:

  • We may offer alternative refund methods
  • Additional verification may be required
  • Processing may take longer

9. CHARGEBACKS AND PAYMENT DISPUTES

9.1 Contact Us First

Before initiating a chargeback or payment dispute:

  • Contact us to resolve the issue: [email protected]
  • Most issues can be resolved without chargeback
  • Chargebacks harm both parties and may incur fees

9.2 Chargeback Consequences

Initiating a chargeback may result in:

  • Immediate account suspension or termination
  • Loss of access to the community
  • Ban from future membership
  • Our right to dispute the chargeback with documentation
  • You may owe chargeback fees if dispute is resolved in our favor

9.3 Legitimate Chargebacks

Legitimate reasons for chargebacks:

  • Completely unauthorized charges (fraud)
  • Charges significantly different from what was agreed
  • Services never provided despite payment

9.4 Fraudulent Chargebacks

Filing a chargeback for services you received may constitute fraud:

  • We will provide evidence to payment processor
  • We reserve right to pursue legal action
  • You may be liable for our costs and damages

10. PARTIAL REFUNDS

10.1 Pro-Rata Calculations

When applicable, partial refunds are calculated pro-rata:

  • Based on unused days of membership
  • Calculated from termination/discontinuation date
  • Rounded to nearest dollar
  • Minimum refund amount: $5.00

Example:

  • Annual membership: $120
  • Terminated after 100 days
  • Unused days: 265
  • Refund: ($120 ÷ 365) × 265 = $87.12

10.2 Processing Fees

We may deduct payment processing fees from refunds:

  • Typically 2.9% + $0.30 per transaction
  • Only for refunds not caused by our error
  • You will be informed if fees are deducted

11. SPECIAL CIRCUMSTANCES

11.1 Medical Emergencies

While medical emergencies are not typically covered, we will review requests on a case-by-case basis:

  • Provide documentation if possible
  • Explain circumstances
  • We may offer credit or transfer instead of refund

11.2 Death of Member

In the event of a member's death:

  • Executor or family member may contact us
  • We may provide refund of unused annual membership
  • Death certificate may be required
  • Account will be closed

11.3 Military Deployment

For active military members facing deployment:

  • Contact us with deployment orders
  • We may provide refund or membership freeze
  • Reviewed case-by-case

11.4 Account Compromise

If your account was compromised and charges were made:

  • Report immediately: [email protected]
  • Provide evidence of compromise
  • Change passwords immediately
  • We will investigate and may provide refund
  • You must also report fraud to payment provider

12. PROMOTIONAL PRICING AND DISCOUNTS

12.1 Sale or Promotional Prices

  • Promotional prices are subject to same refund policy
  • No price adjustments if regular price drops after purchase
  • Discount codes are not refundable once applied
  • No refunds based on later finding better deal

12.2 First-Time Member Offers

Special offers for first-time members:

  • Subject to standard refund policy
  • No refund if you've had previous membership under different email
  • Fraudulent use of first-time offers may result in termination without refund

13. INTERNATIONAL MEMBERS

13.1 Currency Conversions

  • Refunds issued in original transaction currency
  • Currency exchange rates at time of refund may differ from purchase
  • We are not responsible for exchange rate fluctuations
  • Foreign transaction fees not refundable

13.2 International Consumer Laws

If you are subject to stronger consumer protection laws:

  • We will comply with applicable local laws
  • Contact us to discuss your legal rights
  • Provide information about your jurisdiction

13.3 VAT and Taxes

  • VAT and taxes included in refund if applicable
  • Tax refunds subject to local tax authority rules
  • Consult tax professional for tax implications

14. CREDITS AND ALTERNATIVES

14.1 Service Credits

In some cases, we may offer service credits instead of refunds:

  • Credits applied to your account
  • Can be used for future membership fees
  • Non-transferable and non-refundable
  • Expiration date may apply

14.2 Membership Freeze

For temporary issues:

  • We may offer membership freeze
  • Extends membership by freeze period
  • Available at our discretion
  • Maximum freeze period: 90 days

14.3 Complimentary Extension

For service disruptions:

  • We may extend membership at no charge
  • Compensates for downtime or issues
  • Applied automatically when appropriate

15. CONTACT INFORMATION

15.1 Refund Requests

Email: [email protected]
Subject: Refund Request

15.2 General Support

Email: [email protected]

15.3 Billing Questions

Email: [email protected]

15.4 Mailing Address

Automation Transformation
Attn: Refunds Department
[Physical Address - To Be Added]

16. CHANGES TO REFUND POLICY

16.1 Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting with updated "Last Updated" date.

16.2 Applicability

  • Changes apply to purchases made after effective date
  • Prior purchases governed by policy at time of purchase
  • Material changes will be announced to active members

16.3 Notification

Material changes will be communicated via:

  • Email notification
  • Prominent notice on website
  • In-community announcement

17. LEGAL DISCLAIMERS

17.1 Right to Refuse Service

We reserve the right to refuse or cancel any membership at our sole discretion, subject to applicable refund rights.

17.2 No Waiver

Our failure to enforce any part of this Refund Policy does not waive our right to enforce it in the future.

17.3 Governing Law

This Refund Policy is governed by the laws of Delaware, USA, consistent with our Terms of Service.

17.4 Severability

If any provision is found unenforceable, remaining provisions remain in effect.

SUMMARY

Standard Policy: All fees are generally non-refundable.

Refunds May Be Provided For:

  • Technical issues preventing access (within 7 days)
  • Payment errors or duplicate charges
  • Service discontinuation (pro-rata)
  • Required by law

No Refunds For:

  • Policy violations or bans
  • Dissatisfaction or change of mind
  • Unused access or partial use
  • Personal circumstances

To Request: Email [email protected]

Questions: Contact [email protected]

BY PURCHASING A MEMBERSHIP, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS REFUND POLICY.

Version 1.0 – Effective November 3, 2025

Doing Business As: Fans and Creators
Website: https://fansandcreators.com

Terms of Service•Privacy Policy•Community Guidelines•Refund Policy•DMCA Policy